International Customer Success Agent - M/F/NB (Internship - Barcelona)

⛵ Join Our Team!

Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world — from a day trip to a week-long adventure — while enabling private and professional boat owners to generate additional income through rentals

.
To support this growth, we are hiring Customer Success Agents to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible cultur

e.
Job descript

ion💪 The Te

am:You will join the Customer Success team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summ

er.At Click&Boat, our operations are divided into three main Business Uni

• ts:Supply: Engages with boat owners to optimize listings and ensure top-quality servi
• ce.Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing dea
• ls.Customer Success: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issu

es.The Customer Success team is led by Edoardo, Head of Customer Success, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Francesca, the team Le

ad.
🚀 Missi

ons:As a Customer Success Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rent

als.
Your main tasks will inc

• lude:Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and condit
• ions.Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for cha
• nges.Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for cli
• ents.Improve user experience: Enhance the user experience through customer support and assistance for our clients and part
• ners.Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvem
• ents.Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers’ satisfac
• tion.Team Support: Collaborating with colleagues to ensure excellent service cove

rage.To maximize the reactivity and customer satisfaction, we are used to working on weekends. You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperat

ion).
🎉 Why jo

• in us?Real-World Experience: Learn all aspects of customer care, gaining hands-on experience with different types of clients and situations. Benefit from extensive training to build your skills throughout the inter
• nship.Diverse Client Interactions: Assist clients on a variety of topics, developing problem-solving skills and adaptab
• ility.Boost your soft skills: Strengthen soft skills that will be crucial in any aspect of your professional career: effective and professional communication, emotion control, assertiveness and active listening, among many o
• thers.Multicultural Environment: Use your language skills to communicate with clients and practice multiple languages daily with our international
• team.Fast-Paced Scale-Up: Join a growing company with big ambitions to become the world’s top boat rental pla
• tform.Amazing Work Environment: Work in a modern coworking space in Barcelona’s Poblenou neighborhood, just 20 minutes from the beach, with stunning rooftop views of the Sagrada Famil
• ia. 🌞Competitive Compensation: €800 gross monthly salary plus a €200 monthly bonus based on clear KPIs, with bonuses paid at the end of the inter
• nship.Additional Perks: One day off per month, training, lunch vouchers, Monday breakfasts, after-work events, and team-building activiti

es. 😉
Start Date and Du

ration:- 16th of March 2026 for 6

months- 18th of May 2026 for 4 to 6

months
Full-time in

ternship
💡Preferred e

xperienceWe’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic envi

ronments.Here’s what will help you

• succeed :Language Skills: You’re fluent in English and a native or fluent speaker of one of the following: French, German, Spanish or
• Italian. People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving
• problems.Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under
• pressure.Organized and Adaptable: You respect your working hours without difficulty, especially during the summe
• r season.Attention to Detail: You pay attention to the small things that make a big difference in customer ex
• perience.Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragm
• atically.Interest in Boating: A passion for our product and the boating industry is

a bonus!
Recruitmen

• t Process:Submit your ap
• plication.Within 3 working days, our recruitment team will get back to you with
• feedback.If successful, you’ll be invited to a 30-minute HR
• interview.Next, you’ll have an interview with your futur
• e manager.If all goes well, you’ll receive an offer and be part of