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At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.
Now proudly part of the Epassi Group – a leading European provider of employee benefits and mobile payments – we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.
🌟 What can you expect from the role?
🎯 A clear purpose
You will play a key supporting role within the Customer Success team, helping to improve the experience of our clients and end users through the management and continuous optimisation of our services.
🚀 Real Impact On The Company
You will work closely with clients and providers, ensuring high content quality and service standards, while actively contributing to continuous improvement initiatives across our platforms.
📈 Personal & professional growth
We will support you in your development, offering an environment where you can learn, contribute and grow, building strong skills at the intersection of digital, operations and business.
🔍 Key Responsibilities
- Act as a point of contact with clients and providers during project kick-offs and implementations.
- Configure, review and validate content, manage updates and track changes.
- Moderate content on portals and keep user databases up to date.
- Support the configuration of visual materials (banners, newsletters, flyers, etc.).
- Test functionalities, user journeys and overall portal quality.
- Identify improvement opportunities to increase user adoption and retention.
- Support the resolution of content-related and service functionality issues.
- Assist the Customer Success team with provider configuration and set-up.
- Studies in Data Analysis, Technology, Business, Marketing or Digital-related fields.
- Advanced level of English (C1).
- Good command of Excel and Google Drive.
- Strong communication skills, with empathy and the ability to understand client needs.
- High level of organisation, attention to detail and continuous improvement mindset.
- Proactivity and curiosity to identify issues and propose solutions.
- Passion for technology and the digital environment.
- Analytical thinking and problem-solving skills.
- A learning and professional development opportunity in an innovative and collaborative environment.
- Flexible working hours to combine your studies with your internship.
- Ongoing mentoring and training from an experienced Operations & Customer Success team.
- Team-building and wellbeing activities.
- A team culture based on collaboration, learning and continuous improvement.
