Customer Service Internship

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA. Group’s key figures are approx. 4.2 billion Euros turnover, more than 800 laboratories across 47 countries and more than 45.000 staff.

Job Description

Account management (Sales development)

• Long tail account management
• Customer success processes and metrics
• Churn and account reactivation analysis and metrics
• Customer interaction/journey analysis
  
  

Customer service (Supply chain)

• Forecasting and demand planning
• Service Level metrics and processes
• Customer support, complain analysis and processes.
• Admin processes optimization
  
  

Team collaboration

• Collaboration on digital marketing plan and automation processes.
• Foster the use of local CRM and exploit all capabilities to its full potential
  
  

Qualifications

• BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
• Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
• You have always wanted to put your theory into practice.
• Knowledge and previous experience with CRM Microsoft Dynamics and Tableau will be positively value.
• MBA candidate very focused on dealing with clients, ideal previous experience with clients, high analytical capacity
• You are hands-on, proactive, smart and above all creative.
• Excellent oral and written English and Spanish is a must.
  
  

Additional Information

Duration

6 month internship or longer

WEB: https://ingenasa.eurofins-technologies.com/home/

LinkedIn: https://www.linkedin.com/company/ingenasa-eurofins-technologie